Refund policy

Return & Refund Policy

Our Commitment

Every TRILOKA piece is carefully crafted and quality-checked before dispatch. We want you to be happy with what you receive.

Returns & Exchanges

Return or exchange requests must be made within 7 days of delivery.

We accept returns in the following cases:

  • The product arrives damaged or defective.

  • The wrong product or size was delivered.

  • The product received is significantly different from what was ordered.

Size Exchanges

If you ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to stock availability.

The product must be unworn, unwashed, unused, and returned with its original tags and packaging.

For size exchanges resulting from a size selected by the customer, return shipping costs are the responsibility of the customer.

If TRILOKA sent an incorrect size, we will cover the applicable return and replacement shipping costs.

Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind.

  • Products that have been worn, washed, altered, used, or damaged after delivery.

  • Items explicitly marked as Final Sale or Clearance, unless received damaged, defective, or incorrect.

Size exchanges remain subject to the conditions stated above.

How to Request a Return or Exchange

To request a return or exchange, please contact us within 7 days of delivery through any of the following:

Please include:

  • Your order number

  • Clear photos of the product and, where applicable, the issue

  • A brief description of your return or exchange request

Please do not send the product back before your request has been reviewed and approved by TRILOKA.

Refunds

Approved refunds will be processed after the returned product has been received and inspected by TRILOKA.

Once approved, the refund will be issued to the original payment method. Depending on your bank or payment provider, it may take 5–7 business days for the refund to appear.

Original shipping or handling charges, if any, are non-refundable unless the return is due to an error by TRILOKA or a damaged or defective product.

Contact Us

For questions regarding returns, exchanges, or refunds, contact:

hello@trilokastore.com